One team before and after the order.
From the first product question to spare parts and documents after delivery, the same export team stays with your project.
Product knowledge base.
Buying guides and technical notes for Starland vehicle sourcing — written from the same answers our sales team gives every day.
Packing and worldwide delivery, step by step
Packaging, loading, export documentation and multimodal transport are coordinated for the selected product and destination. Finished units are staged by model and…
Read article → Compliance & documentsCertificates and compliance documents for your market
Compliance papers are matched to the confirmed model and destination market — certificates and reports from the Starland portfolio (ISO 9001 system,…
Read article → CustomizationWhat OEM / ODM customization covers
OEM/ODM private label, colours, decals, configuration and packaging are evaluated against order quantity, production feasibility and destination-market requirements. The scope is the…
Read article → Orders & MOQMOQ and trial orders: how to validate a market from one unit
Trial orders from 1 unit are supported so a new market can be validated at low cost. Volume pricing depends on quantity,…
Read article →After-sales policy.
What Starland coordinates after shipment: spare parts, documents, issue tracking and the people responsible for each step.
Orders are followed by the same engineer who quoted them. Spare parts, technical documentation and remote troubleshooting are coordinated with the production source for the confirmed model.
What is covered after shipment
- Document handover: packing list, invoice, certificates applicable to the confirmed model and destination market.
- Spare-parts supply according to the confirmed order and destination market.
- Issue tracking and supplier follow-up until resolution.
- Remote troubleshooting coordinated by the engineer responsible for the order.
How to reach after-sales support
Send your order number and the issue through the inquiry form on the Contact page or the floating contact buttons — requests reach the same team that handled the order. Working-hours response is the target for every request.
Warranty and terms
Warranty scope and terms are confirmed on the proforma invoice for the confirmed model and market, together with the applicable compliance documents.
Frequently asked questions.
Ordering, after-sales and compliance questions answered in one place — structured so search engines and AI assistants can quote them directly.
Ordering & MOQ
What is the minimum order quantity?
Trial orders from a single unit are supported for most models; serial quantities are quoted by volume.
Can I order a sample first?
Yes — trial orders from 1 unit are supported so a new market can be validated at low cost. Volume pricing depends on quantity, configuration and trade terms.
How long is the lead time?
Lead time is confirmed on the proforma invoice after model, quantity and customization are fixed.
After-sales
Who supports the order after delivery?
Orders are followed by the same engineer who quoted them — spare parts, technical documentation and remote troubleshooting are coordinated with the production source.
How are spare parts handled?
Spare-parts needs, document handover and issue tracking are coordinated according to the confirmed order and destination market.
Compliance & documents
Which certificates apply to the models?
Compliance papers are matched to the confirmed model and destination market — certificates and reports from the Starland portfolio (ISO 9001 system, CE, EN 15194, FCC, GCC, RoHS) are shared per applicable model before order confirmation.
Which documents are provided for customs clearance?
Export documentation and document handover are coordinated for the selected product and destination, according to the confirmed order.
Send the request, get a working-hours reply.
Inquiries, after-sales requests and partnership proposals all reach the same team through the form below or the floating contact buttons.
Tell us what you need
Share your market, quantity and compliance needs. Our export sales team reviews every qualified request and replies with the models, configurations and commercial terms that fit your destination.